My career at Gratte Brothers began as an Electrical Apprentice. I worked my way up from Engineer to Managing Director of the company’s security division and now I act as the Business Development Director for the Group.
Gratte Brothers is a well-known and respected company within the industry but we are never complacent. We are constantly looking forward, recognising where we have the ability to develop and taking advantage of the opportunities we have to grow within the markets we best fit. We can’t just sit still with the work we have, we have to be proactive and see what projects we can add value to next.
I know how important it is to build and maintain relationships with our clients and therefore I am constantly meeting new people. After 40 years of working for Gratte Brothers and having trained as an Electrical Engineer, I know the depths of our capabilities. I act as the interface between Gratte Brothers and our clients, understanding their requirements and ensuring that we communicate as a team to deliver an end-result that fulfils their expectations at every stage.
Gratte Brothers is a family company that will always value respect and we gain that from our clients through our honesty. We are constantly evolving as a company and as we begin to show the industry the next generation of the Gratte family, we remain steadfast in our values and in our commitment to excellence.
As Group Sustainability Manager, it is my responsibility to ensure that we are not only compliant with energy and environmental legislation but also that our commitment to sustainability is actively maintained throughout our programmes.
We know that our clients are increasingly pursuing the benefit of sustainable development. Through initiatives such as Community Wood Recycling, we are happy to be involved throughout the process, from tender to project completion to ensure all environmental requirements, such as low emission vehicles and low impact materials, are met. We also support our Supply Chain by ensuring that all labour and materials required for a client’s programme are procured in a manner, which reflects our social and ethical standards.
We are motivated by the BREEAM ratings our projects achieve and the high sustainability ratings we receive during tenders. We are committed to expanding on this success to help protect the environment and support the communities we work in.
I commenced my career at Gratte Brothers in 1990 as an Apprentice Electrician. After progressing to Trainee Engineer, I got the opportunity to work within various internal departments before working my way up from Engineer to Contracts Manager and now my current position as Operations Director.
As Operations Director, it is my responsibility to manage and mentor our teams from the tender stage right through to the successful delivery of projects on budget and to programme. Ensuring successful delivery means carrying our regular project reviews and onsite inspections, monitoring the commercial and contractual elements of the programme and monitoring the implementation of company procedures such as health & safety within those teams to ensure successful delivery.
Gratte Brothers is a professional, client-focused company with a collaborative and non-confrontational ethos. We know how important it is to build and maintain relationships with our clients throughout our partnerships so that we can provide a personal, client focused service that exceeds their expectations.
Today, it is vital that a business has a team of IT Engineers capable of dealing with the problems produced by complex technology. An IT infrastructure affects the culture, efficiency and relationships of any business and therefore one of my main responsibilities is ensuring that we have the best technology and that the servers and systems, which the entire company operate off, are constantly working at an optimum level. Providing this service often has the benefit of helping different departments streamline their workloads for increased efficiency.
Some of the biggest concerns facing businesses currently are IT security and Data Protection. Ensuring our compliance and security forms a large part of my job and often requires a change in company culture. I regularly run workshops to help educate our staff on the importance of following procedures that ensure their data is both secure and compliant.
What I enjoy most about my job is seeing a project through, being able to witness the end-result and knowing that our efforts have benefitted the company. Gratte Brothers is a business where you are made to feel appreciated and the Directors always make the effort to recognise the work that you have put in.
As the Health & Safety Director, I am responsible for setting the policies and standards throughout our company, which ensure the health, safety and wellbeing of our people.
We strive to provide safe working environments for all and it is the top-level commitment from our Directors, which ensure they are without risk to health. As Ian Gratte has said, ‘safety is the primary consideration in everything we do’ and we are involved at every stage of a project, from tender to completion to ensure the risks are identified, all health & safety requirements are budgeted for and that we are capable of controlling the risk involved.
I oversee a team of eight individuals who monitor what we implement. Our team move between sites to ensure every project or area of the business has a safety advisor to manage the risk involved with the vastly different situations we work within. We are also a supporting department that ensure all calls for help are answered. We assist project teams, complete site inspections and audits and provide support sessions when needed.
Our health & safety strategy is based on values, engagement and leadership and we review our objectives annually and our KPIs monthly, to ensure we are constantly meeting our high standards. Our employee comment card scheme ensures that we are listening to those working under our policies and we consider all suggestions when designing and implementing our strategy.
I began my career as an Apprentice Electrician before joining Gratte Brothers in 2000 as an Electrical Engineer. After several years and a great deal of experience gained of Mechanical and Electrical services, I progressed within the company to my current role as Contracts Manager. My experience includes commercial office, new build and fast track fit outs, shell and core infrastructure replacements and data centres, with many of these projects undertaken in occupied buildings.
As Contracts Manager, understanding that projects are built by people is important. I therefore strive to build and retain professional relationships which allow uninhibited and those sometimes difficult conversations which are essential to the success of any project.
I am responsible for the delivery of projects through my dedicated teams from order to handover and would be the first point of contact attending mid-bid and post tender meetings to establish continuity of personnel from the start. My objective is always to exceed client expectations and achieve project completion within the agreed programme and budget and with zero defects in order to retain the repeat business that Gratte Brothers currently enjoy with many of our existing clients.
As the Service Administrator for Gratte Brothers Catering Equipment, no day is the same! On a personal level, I love my role as part of the Service Desk, being the first point of contact to any and all customers & clients who are requiring our assistance, on a daily basis.
It is my responsibility to arrange and schedule our engineers to attend site, to resolve and fix customer issues and ensure a continued service that meets our company standards.
The most important aspect of my role for me is ensuring that every one of our customers feels that their request is being handled professionally and therefore my strengths lie in being resourceful, flexible, willing and able to exceed our customers’ expectations.
My career at Gratte Brothers began as an Approved Electrician. After working here for over 20 years, I have worked my way up from Chargehand to Foreman and now Site Manager. It is my responsibility to oversee our on-site operations on a day-to-day basis and to ensure that a project is constantly being driven along on time, safely and to the highest standard of quality.
An important part of my role is ensuring that all of our people, including sub-contractors are following the correct protocols. This is especially important concerning health & safety where we carry out rigorous risk assessments and follow method statements to minimise risk as far as possible. Any concerns regarding health & safety on-site are reported to me immediately so that potential risks can be reviewed and the appropriate measures taken to ensure they are not repeated.
It is also my responsibility to know everything that is going on so I frequently walk around the site and get reports from the various chargehands so we can insure the quality of the engineering installation is being met as well as ensuring that the client’s programme is being kept to.