We are seeking an experienced Operations Manager to join Building Services & Engineering’s senior management team, based at our Head Office in King’s Cross, London.
About the Role:
Reporting to the Operations Director, you will lead a team of Account Managers while providing strategic oversight of the Service Desk, ensuring operational excellence, outstanding customer service and commercial performance across a portfolio of contracts.
This is an excellent opportunity for a commercially minded leader who enjoys developing high-performing teams, building strong client relationships and driving continuous improvement.
Working Hours:
- Monday to Thursday: 8:30am – 5:00pm
- Friday: 8:30am – 4:00pm
- Full-time, 40 hours per week
Key Responsibilities:
- Lead, coordinate and manage a team of Account Managers, providing senior management oversight of the Service Desk to ensure key operational deliverables are achieved.
- Take ownership of the operational structure, ensuring service levels are consistently maintained and customer expectations are met.
- Build and maintain strong customer relationships across the contract portfolio.
- Drive customer excellence through high-quality service delivery.
- Take full Profit & Loss (P&L) responsibility for your portfolio.
- Monitor Work in Progress (WiP) and debt management through your Account Managers, ensuring agreed financial targets are achieved.
- Foster a positive, collaborative and high-performing team culture.
- Ensure compliance with all Health & Safety legislation and company safety policies.
Company Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
- Training and cross-training opportunities.
- Contribution to a dynamic and growing company.
About Us:
Gratte Brothers Group consists of five operating companies: Gratte Brothers | Building Services & Engineering, Gratte Brothers | Foodservice Solutions, Gratte Brothers | Security Systems & Software, Gratte Brothers | Building Services Maintenance and Gratte Brothers | Design & Coordination. Our Head Office is based in King’s Cross, London, with several further locations nationally, dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 80+ years, we’re proud to have remained a family-owned business. So, when you join Gratte Brothers you don’t just join a team, you join a family!
Please see the full job description below to find out more:
Operations Manager – Job Overview
For any further queries, please email recruitment@gratte.com (no agencies, please!).
Gratte Brothers Group is an equal opportunities employer and welcome applications from all qualified candidates.