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Building Services Maintenance

Maintaining Excellence

As building services engineers, we understand that the systems serving the built environment are critical to keeping an organisation operational, compliant, cost-efficient and environmentally responsible. At Gratte Brothers Building Services Maintenance, we offer a reliable and professional hard-building maintenance service focused on maintaining excellence in line with the individual needs of our clients.

A Flexible Approach

We understand the importance of delivering the right maintenance approach for our clients. Therefore, we take the time to understand specific needs and advise on strategies that will ultimately deliver the goals that are important to you.

Whether it be to reduce a building’s carbon consumption, improve energy management or make it smarter, our promise is always to deliver a quality maintenance service that prioritises compliance whilst ultimately reducing the stress for you.

It’s the flexibility of our approach which allows us to serve such a diverse range of premises. We can deliver contracts ranging from mobile maintenance arrangement through to multi-resident site contracts across multiple sectors including commercial office portfolios, residential care facilities and data centre environments.

Reliable Service

We know that reliability is a priority for you and pride ourselves on being honest, approachable and never unreachable. Therefore, we build an operational team that is right for you. This includes a dedicated Contract Manager as well as access to our helpdesk and emergency callout service which deals with any maintenance need, 24 hours a day, 365 days a year.

Once we’re awarded a contract, we’ll produce a mobilisation plan and within the first month will meet with the Contract Manager, Supervisor and Engineer to undertake asset verification, a condition survey and a health & safety audit.

Regular contract meetings will ensure you’re confident in the service we’re providing by ensuring all outstanding queries are resolved efficiently and allowing us to review recommendations for improvement.

Solutions-Led Delivery

By providing you with access to our online portal, you’ll have full visibility of our engineers’ activities as well as real-time data on all completed and outstanding activities. Annual customer satisfaction surveys will then ensure we’re continually reviewing our processes to exceed your expectations.

In an industry that’s increasingly dominated by large corporate organisations, we believe that the scale of our operations and privately-owned status sets us apart. Our team shares a genuine passion for delivering a solutions-led, collaborative approach which never overpromises. We believe this approach builds trust and respect and ultimately leads to long-term partnerships.

Asset Maintenance

There are a number of reasons why you may consider upgrading your assets, so our in-house technical team specialises in delivering a variety of project works including plant replacements and infrastructure upgrades.

All works are delivered via a dedicated project manager (who’ll ensure a seamless process from start to finish) and include a comprehensive handover as well as operation and maintenance manuals. We’ll also suggest an ongoing maintenance plan to prolong the systems’ useful life and deliver a return on your investment.

Building Services Maintenance Case Studies

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