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Building Services Maintenance

Hard Building Maintenance Services

As building services engineers, we understand that the systems serving the built environment are critical to keeping an organisation operational, compliant, cost efficient and environmentally responsible. At Gratte Brothers, we offer a reliable and professional hard building maintenance service which is focused on the specific priorities of each of our clients.

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About

We serve a diverse range of premises from commercial office portfolios and retail stores, to residential care facilities and data centre environments. Gratte Brothers Specialist Services manages and executes a full range of building services maintenance requirements across an expansive contract base of buildings.

Our clients rely on us to ensure that their systems are functional and safe, that their useful life is prolonged and that energy efficiency is maximised and carbon emissions reduced.

Our in-house expertise spans all the engineering disciplines associated with building services maintenance and is supported by our approved specialist subcontractors. As a contract customer you benefit from a dedicated emergency callout service that will deal effectively with any maintenance need, 24 hours a day, seven days a week, 365 days a year.

Privately Owned

In an industry that is increasingly dominated by large corporate organisations, we believe that the scale of our operations and privately owned status set us apart from our competitors. It also means we are able to offer a personalised, value for money service that is tailored to meet the individual needs of each customer, while providing the assurance of consistent service levels and compliance with industry and statutory requirements.

In-House Expertise

As part of one of the UK’s largest independent building services companies, we are able to draw on in-house technical expertise for any MEP replacement installation works that you may need, as well as the specialist areas of commercial catering facilities and advanced security systems that are a feature of today’s buildings.

This is all underpinned by Management Systems independently certified to the Quality Standard IS0 9001, the Environmental Standard ISO 14001 and the Health & Safety Standard ISO 45001.

Management

  • We manage all our contracts through a dedicated team that includes a Contract Manager, a non-working Supervisor, a reactive supporting Engineer, core Planned Preventative Maintenance (PPM) Engineers and our supply chain.

    Once we are awarded a contract we produce a mobilisation plan and within the first month we meet with the Contract Manager, Supervisor and Engineer, and undertake asset verification, a condition survey and a health & safety audit.

    Our contracts are managed on an on-going basis through monthly client meetings, monthly reports and formal customer satisfaction surveys.

  • Our engineers’ work is managed through our Computer-Aided Facility Management System (CAFM) by a Central London Helpdesk, and calls are conveyed to our engineers via their handheld tablets.

    Our helpdesk gets live status information via the CAFM system, which reports when an engineer has accepted a call, arrived on site and completed the task.

    Our CAFM system also provides our engineers with essential information, such as site details, specific access arrangements and asset lists and allows them to upload any relevant notes or images.

  • Our Client Portal provides our clients with full visibility on all completed and outstanding activities. As our engineers upload status reports, our clients have full visibility through the portal.

Contract Management

We manage all our contracts through a dedicated team that includes a Contract Manager, a non-working Supervisor, a reactive supporting Engineer, core Planned Preventative Maintenance (PPM) Engineers and our supply chain.

Once we are awarded a contract we produce a mobilisation plan and within the first month we meet with the Contract Manager, Supervisor and Engineer, and undertake asset verification, a condition survey and a health & safety audit.

Our contracts are managed on an on-going basis through monthly client meetings, monthly reports and formal customer satisfaction surveys.

Deployment of Engineers

Our engineers’ work is managed through our Computer-Aided Facility Management System (CAFM) by a Central London Helpdesk, and calls are conveyed to our engineers via their handheld tablets.

Our helpdesk gets live status information via the CAFM system, which reports when an engineer has accepted a call, arrived on site and completed the task.

Our CAFM system also provides our engineers with essential information, such as site details, specific access arrangements and asset lists and allows them to upload any relevant notes or images.

Client Portal

Our Client Portal provides our clients with full visibility on all completed and outstanding activities. As our engineers upload status reports, our clients have full visibility through the portal.

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Building Services Maintenance Case Studies

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