We are seeking an experienced Resource Planner & Administrator to join our Foodservice Solutions team, based at our Stevenage office.
About the Role:
To ensure efficient delivery and deployment of reactive service engineers, materials and associated resources to meet both the clients agreed contract requirements and the business’ needs, ensuring a customer first attitude and delivering excellence in customer service. To create and submit engineers’ timesheets by ensuring timesheets are correct and job sheets are completed post attendance.
Key Responsibilities:
- Schedule engineers and third-party contractors on the day jobs are raised, ensuring the most effective use of resources based on skill set, geographical location, contractual requirements and engineer availability.
- Ensure all job allocations include the appropriate number of engineers, required equipment and consideration of related works or estimates for the client.
- Build strong working relationships with engineers through regular communication to maximise efficiency and service delivery.
- Proactively manage engineers’ diaries, ensuring all new jobs are allocated promptly and any gaps in schedules are minimised.
- Review reactive maintenance jobs daily, taking ownership of outstanding actions and ensuring timely resolution, including supporting colleagues during periods of absence or increased workload.
- Identify opportunities to improve first-time fix rates by arranging the dispatch of required parts prior to engineer attendance where appropriate.
- See Job Overview for full list!
Company Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
- Training and cross-training opportunities.
- Contribution to a dynamic and growing company.
About Us:
Gratte Brothers Group consists of five operating companies: Gratte Brothers | Building Services & Engineering, Gratte Brothers | Foodservice Solutions, Gratte Brothers | Security Systems & Software, Gratte Brothers | Building Services Maintenance and Gratte Brothers | Design & Coordination. Our Head Office is based in King’s Cross, London, with several further locations nationally, dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 80+ years, we’re proud to have remained a family-owned business. So, when you join Gratte Brothers you don’t just join a team, you join a family!
Please see the full job description below to find out more:
Resource Planner and Administrator – Job Overview
For any further queries, please email recruitment@gratte.com (no agencies, please!).
Gratte Brothers Group is an equal opportunities employer and welcome applications from all qualified candidates.