We have an exciting opportunity for a Helpdesk Service Coordinator to join our Security Systems & Software team, based in Warrington.
Reporting to the Helpdesk Manager, the Helpdesk Service Coordinator position will support the day-to-day delivery of helpdesk services.
About the Role:
The key responsibilities of the role include (but are not limited to):
- Provide day-to-day support across the Helpdesk and Contract Administration functions.
- Act as the first point of contact for clients, engineers, suppliers and Contract Managers via telephone and email.
- Coordinate planned preventative maintenance (PPM) and reactive maintenance activities across the contract portfolio.
- Schedule reactive works and assign engineers or subcontractors as required.
- Prepare monthly operational and contract reports, including RiskWise reporting where required.
- Provide cover across Helpdesk and Contract Administration functions during periods of absence or increased workload,
- See the full list in the Job Overview!
The successful candidate will possess 5 years’ experience in a similar role. You will be proactive, self-motivated and client focused. In addition, the right individual will have a basic understanding of contracts, be IT proficient and a confident communicator.
Does this sound like you? If yes, please apply via the button below – we’d love to hear from you.
Benefits:
• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.
About Us:
Gratte Brothers Group consists of five operating companies: Gratte Brothers | Building Services & Engineering, Gratte Brothers | Foodservice Solutions, Gratte Brothers | Security Systems & Software, Gratte Brothers | Building Services Maintenance and Gratte Brothers | Design & Coordination. Our Head Office is based in King’s Cross, London, with several further locations nationally, dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 80+ years, we’re proud to have remained a family-owned business. So, when you join Gratte Brothers you don’t just join a team, you join a family!
Before applying, please see the full job description below to find out more:
Helpdesk Service Coordinator – Job Overview
For any further queries, please email recruitment@gratte.com (no agencies, please!).
Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.